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Need help? 01254 879 220
Need help? 01254 879 220

Terms and Conditions – Website and General
1. By accessing this site, you agree to the following terms and conditions and other applicable law. If you do not agree to be bound by these terms and conditions, please do not use this site.

2. All the information, contents, text including but not limited to html code, photography and buttons but excluding images is the property of Comdent and may not be copied, reproduced, republished, posted, transmitted or distributed in any way without our express, advance, written consent.

All trademarks used or referred to in this site are the property of their respective owners.

3. No judgement or warranty is made with respect to such other services or sites and takes no responsibility for such sites or services. A link to another site or service is to an endorsement of that site or service. Any use you make of the information provided on this site, or any site or service linked by this site, is at your own risk.

Terms and Conditions of Sale
1. These Terms and Conditions apply to Comdent UK, Commic International Ltd, BB5 6NB.
Accrington, Lancashire, United Kingdom.
2. These Terms and Conditions shall apply to all goods supplied by the comdent.

3. Prices are quoted in pounds sterling and are exclusive of VAT. VAT at the current rate will be applied to all invoices, in the absence of exemption.

4. The price to be paid by the customer shall be the sum/s shown on the company’s invoice/s. The company reserves the right to amend prices at any time in its absolute discretion and to correct errors and omissions.

5. To get customer credit account (30Days), contact Comdent prior to make a purchase. The invoice shall be paid within 30 days of issue of invoice.

6. Goods dispatched to the customer directly from the manufacturer may incur carriage. Prices are exclusive of carriage, which is charged according to the item.

7. We reserve the right to alter or withdraw any of the goods or services at any time without prior notice.

9. We reserve the right to cancel all discounts (i.e. charge full RSP)

10. Bank charges incurred by the company in respect of dishonoured cheques will incur a minimum charge of £50.00 per item as a result of insufficient funds being available.

11. The company reserves the right to use credit reference agencies.

1. Delivery dates specified by the company are approximate and failure to meet it shall not be the responsibility of the company.

2. The customer shall make all arrangements necessary to take delivery of goods whenever they are tended for delivery. Failure to accept same may result in additional carriage charges being levied on the customer.

3. All equipment deliveries will incur a charge unless otherwise stated.

4. In case of damaged and short quantity deliveries Comdent should be notified within two working days by telephone and confirmed in writing within seven days. Please inspect deliveries while drivers are there for both damage and shortages of goods. Failure to do so will leave you with no recourse.

Returned Goods
1. Goods cannot be return to the company unless this return has been notified to the company.

2. All goods returned should be accompanied by the order no. and number of the invoice on which the goods were supplied. A credit note cannot be issued if the original invoice cannot be traced.

3. Goods being returned to the company which are subsequently damaged or lost in transit, will not be credited by the company as it is deemed to be the customers responsibility to ensure that the goods are returned (at their cost) adequately packaged, labelled and insured.

4. If a customer orders products in error or if the customer asks the company to obtain special products that the company would not normally stock and then wishes to return these to us, the goods cannot be returned and no credit will be given.

5. All sterile and/or goods with a product licence cannot be accepted for credit if the seal or outer packaging has been damaged or removed.

6. All returns are subjected to the accepted unless product supplied comes back in original packing.

Prices and Payment

1. Title of goods supplied by the company to the customer shall only pass to the customer when payment in full has been made to the company. The customer agrees to repossession of the goods in question should the customer fail to pay for the said goods.


All products are guaranteed against defect in material and workman ship.

1. In the unlikely event that you should experience problems with our equipment, you must contact us directly, stating the date of the purchase, item code and the nature of the problem. The more specific you can be the sooner we may be able to identify the problem and give you the support you require. Ensure you have consulted the trouble shooting section in your user manual before calling us.

2. For all small equipment problems an engineer will not call on you. After contacting us, if the problem cannot be solved by phone/email you will be asked to return the item to us at your expense, suitably packaged to avoid further damage in transit. We will either arrange to repair or replace the item in line with the manufacturer’s warranty. If found to be defective under warranty, all expenses will be credited.

4. Improper operation or use of products under warranty will void all warranties applying to the said products. All the products must be handled and used as it is to be made for. Proper care and maintenance should be carried out.

5. Instruments should be well cleaned after each use. And damage due to mishandling / improper sterilization process will not be accepted. We can recommend the Instruments Care and Maintenance guidance on special request.

5. The company shall not in any event be liable for indirect to consequential loss or damage, being loss or damaged which does not directly and naturally flow from the supply of goods or materials, including without limitation loss of profits, of use, overhead costs, collateral damage or of contracts arising out of the supply or failure of supply of goods and services by the company (other than liability for the death or personal injury resulting from negligence of the company) and whether arising from breach of contract, negligence or for any other liability howsoever arising, whether by statute or otherwise.

6. No liability for such direct losses shall attach to the company unless details of such losses be notified to the company in writing within 7 working days of the date of delivery of the goods/service in question.

7. For the avoidance of doubt, nothing in this agreement shall confer on any third party any benefit or the right to enforce any term of this agreement.

8. These Terms and Conditions and the rights and obligations of the parties to the contract shall be governed, interpreted and construed solely in accordance with the Laws of England.

9. We reserve the right to withhold warranty on overdue accounts.

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